FAQs
FaQs. General Information
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What type of silk is used for the face mask and pouch?
The silk is of premium quality, crepe silk 62 grams. The silk is block printed, which means that two masks of the same design will have subtle differences in patterns.
What fabric is on the inside of the mask?
Our silk face masks are made with three layers - top layer is premium crepe 62 gram silk, with second and third layers 100% poplin cotton for ultimate comfort. The third layer is on the inside of the face mask.
Can I insert filters in the face mask?
There is no pouching for filter insertion. We find that a single layer of silk and two additional layers of cotton provide sufficient barrier protection without the need for filters.
Can I purchase face mask in different sizes?
The face masks comes in one size.
The approximate measurements for the pleated style are 7”(W) x 4”(H), opening up to a
maximum of 6.5”.
Please note these measurements are approximate and
exclude the length of the elasticated ear loops.
Do the face masks have adjustable ties?
No. They have elasticated loops in one size. We find the elasticated loops covered with poplin cotton fabric are versatile and more kinder to the skin.
Do I need to wash my silk products before using it?
The crepe silk is prewashed before tailoring. However, it is not washed after tailoring. The majority of our customers do not wash them before first use but you may decide to do so. Please note that we cannot accept returns if the product has been washed.
How do I take care of my silk face mask and pouch?
Can I return my face mask?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
Is the hand sanitiser suitable for vegetarians?
Yes, the hand sanitiser is suitable for vegetarians and vegans.
Is the hand sanitiser organic?
No
Can I return my hand sanitiser?
Unfortunately, we cannot accept returns on flammable
liquids such as hand sanitisers. However, if the item is
defective, damaged or if you receive the wrong item, please email us on info@poppybells.com so
that we can evaluate the issue and make it right. We
will send instructions on how and where to return your
defective / damaged item. We will be happy to replace
the defective / damaged item. However, where you do
not desire a replacement, the shipping / postage costs
paid for the original purchase of the item(s) are non-
refundable.
Please refer to our ‘Returns and Refund’ policy on the
following link - Click Here
What are the shipping costs?
Please see our ‘Shipping and Delivery’ policy on the
following link - Click Here
However, should you have any queries, please do not
hesitate to contact us via email on
info@poppybells.com.
When can I expect my order to be delivered?
This will depend on when the order was placed and
what delivery / shipping method was selected at the
checkout. Please see our ‘Shipping and Delivery’ policy
on the following link - Click Here
However, if your order has not arrived within the
expected timeframe, please feel free to contact us via
email on info@poppybells.com.
My order should have arrived by now, but I am still waiting?
If your order has not arrived within the expected timeframe, please feel free to contact us via email on info@poppybells.com.
How do I return a purchase?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@poppybells.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping / postage costs for returning your item(s) to us.
You can always contact us for any return question at info@poppybells.com.
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
My product is faulty. What is your refund policy?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
Can I return a sale item?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
Can I return a gift card?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
Can I exchange my item?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
When will get the refund for my returned item?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here
Can I cancel my order?
Please refer to our ‘Returns and Refund’ policy on the following link - Click Here